Privacy Policy

1. Introduction

Fractova ("we," "our," or "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. We comply with Thailand's Personal Data Protection Act (PDPA) and international data protection standards.

2. Information We Collect

We collect information you provide directly to us:

• Contact information (name, email address, phone number)
• Company information (business name, industry, location)
• Communication content (messages, inquiries, project details)
• Technical information (IP address, browser type, device information)

Data is collected when you submit forms, contact us, or use our website. We use cookies and similar tracking technologies as described in our Cookie Policy.

3. How We Use Your Information

We process your personal data for the following purposes:

• Responding to your inquiries and providing requested services
• Communicating about our services, projects, and engagements
• Improving our website and service delivery
• Complying with legal obligations and protecting our rights
• Analytics and website performance optimization

We process data based on your consent, contractual necessity, legal obligations, and our legitimate business interests.

4. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of our business relationship plus seven years for legal compliance. Contact information from general inquiries is retained for two years unless you request earlier deletion.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Service providers (cloud hosting, email services, analytics platforms)
• Professional advisors (legal counsel, auditors)
• Law enforcement or regulatory authorities when legally required
• Business partners with your explicit consent

All third parties are contractually bound to protect your data and use it only for specified purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, secure servers, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under PDPA and applicable data protection laws, you have the right to:

• Access your personal data and request a copy
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal obligations)
• Restrict or object to certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent at any time
• Lodge a complaint with the Personal Data Protection Committee

To exercise these rights, contact us at privacy@fractoovaes

8. Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about cookies we use and how to manage them, please see our Cookie Policy.

9. International Data Transfers

Your data is primarily stored and processed in Thailand. If we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

For questions, concerns, or to exercise your rights regarding your personal data, contact us at:

Email: privacy@fractoovaes
Phone: +66 2-847-2691
Address: 55/12 Rama II Road, Samae Dam, Bang Khun Thian, Bangkok 10150, Thailand